Frequently Asked Questions

• How do I book my complimentary cruise?

  To book your cruise, please call 1-844-249-9590 Mon-Sat, 8:00am to 5:15pm PST. Please have your cruise certificate number ready when you call (it is located on the front of your certificate).

• When can I sail?

  Valid sailing dates are noted on the front of your cruise certificate.

• Do I need a passport to travel?

  We strongly recommend traveling with your passport.

• Can I purchase a cabin upgrade?

  Yes, upgrades are based on availability and can be purchased at prevailing rates. Please ask your Princess Cruises booking agent for more details on upgrading your cabin when you call in to book your cruise certificate.

• Can I bring additional guests?

  Yes, a third and fourth person can be added to your cabin for an additional charge; based on availability.

• What itineraries are offered with my cruise certificate offer?

  Valid itineraries are noted on the front of your cruise certificate.

• Where can a list of voyage itineraries that meet the destinations listed on my cruise certificate?

  For a full list of ships and available sail dates, visit www.princess.com.

• What if I want to cruise on an itinerary that isn’t listed on my certificate, or book a longer cruise than my cruise certificate offers?

  Please ask your Princess Cruises booking agent for more details on purchasing cruises outside of your complimentary certificate offer when you call.

• Does Princess offer beverage packages?

  Yes, you can purchase drink packages for bottled water, soda, coffee, certain alcoholic beverages and all-inclusive packages. For more details and pricing please call our Celebrations Support Team at 1-855-500-7690

• Does Princess Cruises offer transportation to and from the airport?

  Princess Cruises does provide airport-to-ship transfers which can be purchased when you make your cruise booking. From the airport, you’ll be transferred to your ship or hotel. Please note: if you haven’t purchased your air travel arrangements from Princess Cruises, you must provide us with flight details prior to purchasing your transportation.

• Can I use my cruise card to get funds in the casino?

  Yes, there is no charge at the slot machines for using your cruise card to access funds. You can charge up to $3000 per day on your cruise card to play in the casino. For any transactions done at a table game, or at the cashier’s cage, there is a 3% service fee. Please see the casino staff onboard for further details.

• Do you offer casino credit lines? If so, how can I establish one?

  To apply for a line of casino credit, we ask that you complete an application at least two weeks prior to your sail date, for a minimum credit line of $2,500. Please visit https://oceanplayersclub.com/contact/ to complete our application.

• Do I have to be the one to sail?

  Yes. While you can bring any guest you would like, this certificate cannot be gifted or transferred.

• What Costs Are My Responsibility?

  • Taxes and port expenses - as a general guideline: a 7-day cruise to the Caribbean or Mexico will cost approx. $130 per person.

  • Booking Deposit: a $200 non-refundable per person deposit (applies to the first two guests only) is required at the time of booking. This amount will be converted to On Board Credit and will be visible on your cruise folio on the first night of your cruise. The On Board Credit can be used toward any on board purchases. Should you fail to embark on your booked cruise, the deposit will be forfeited.

  • Gratuities: range from $14.50 to $16.50 per person, per day, depending on cabin type selected.