Choose your cruise!

Frequently Asked Questions

• Booking Inquires?

  https://oceanplayersclub.com/harrahs/

• How do I book my complimentary cruise?

  Please call 1-888-779-4261 to select which brand you wish to book on. Please have your cruise voucher number or Player Number ready when you call (it is located on the front of your voucher).

• When can I sail?

  Valid sailing dates are noted on the front of your cruise voucher.

• Do I have to be the one to sail?

  Yes. While you can bring any guest you would like, this voucher cannot be gifted or transferred.

• Do I need a passport to travel?

  Passports are required for international travel and on specific voyages. For additional details on required travel documents please visit the specific cruise line website.

• Can I purchase a cabin upgrade?

  Yes, upgrades are based on availability and can be purchased at prevailing rates; based on availability.

• Can I bring additional guests?

  Yes, a third and fourth person can be added to your cabin for an additional charge; based on availability.

• What itineraries are offered with my cruise certificate offer?

  Offered itineraries are noted on the front of your cruise voucher.

• Where can I see a list of voyage itineraries that meet the destinations listed on my cruise certificate?

  For a full list of ships and available sail dates, visit Cunard.com or Princess.com.

• Does Cunard Line or Princess offer beverage packages?

  Yes, you can purchase drink packages for bottled water, soda, coffee, certain alcoholic beverages and all-inclusive packages. For more details and pricing please ask your booking agent when you call in to book.
  

• Does Cunard Line or Princess offer transportation to and from the airport?

  Cunard and Princess provide airport-to-ship transfers which can be purchased when you make your cruise booking. From the airport, you’ll be transferred to your ship or hotel. Please note: if you haven’t purchased your air travel arrangements from Cunard or Princess, you must provide us with flight details prior to purchasing your transportation.

• Can I use my cruise card to get funds in the casino?

  Yes, there is no charge at the slot machines for using your cruise card to access funds. You can charge up to $3000 per day on your cruise card to play in the casino. For any transactions done at a table game, or at the cashier’s cage, there is a 3% service fee. Please see the casino staff onboard for further details.
  

• Do you offer casino credit lines? If so, how can I establish one?

  To apply for a line of casino credit, we ask that you complete an application at least two weeks prior to your sail date, for a minimum credit line of $2,500. Please visit https://oceanplayersclub.com/contact/ to complete our application.
  

• What are the health and safety guidelines on Cunard Line or Princess ships?

  For up-to-date policies, please visit https://www.cunard.com/en-us/a... or https://www.princess.com/en-us/plan/cruise-with-confidence
  

• What Costs Are My Responsibility?
  • Govt. Taxes, Fees & Required Cruise Fees, and Expenses – Voucher excludes government taxes, fees and required cruise fees and expenses, which range from approx. $150 to $450 based on choice of cruise. Should you sail as a solo guest, you are only responsible for these fees for yourself.

  • Booking Deposit – A $200 non-refundable per person deposit (applies to the first two guests only) is required at the time of booking on either brand. This amount will be converted to On Board Credit and will be visible on your cruise folio on the first night of your cruise. Should you fail to embark on your booked cruise, the deposit will be forfeited. Should you sail as a solo guest, you would be responsible for the deposit amount for 2 guests. Should you fail to embark on your booked cruise, the deposit will be forfeited.
    
  • Gratuities – Range from $16.00 to $18.00 per person, per day, depending on the cruise line and cabin type selected. Should guests opt not to prepay gratuities this will be automatically charged to your folio at voyage end.
    
  • Additional Costs – Should you book a shore excursion, choose an alternate specialty dining venue, purchase alcoholic beverages, etc., you would also incur additional costs.