Below are some frequently asked questions related to our current policies. For a complete overview of our Health & Sanitation Plan visit HarrahsSoCal.com/health-and-sanitation.
A: Some Resort amenities have been updated as part of our Health & Sanitation Plan:
A: Smoking of tobacco products is allowed in designated smoking areas. All Table Games and bars are currently designated as non-smoking areas. At Dive, smoking is permitted in the Main Pool and Swim-up Bar areas only. Smoking is not permitted in the Lazy River area. Marijuana and drugs are not permitted at any time.
Minors under the age of 21 are allowed at Harrah’s Resort SoCal but must be accompanied by an adult (21 or older) at all times. Minors under the age of 21 are welcome to enjoy the Lazy River at Dive. All other pool areas are restricted to guests 21+.
No. Only service dogs are welcome in all areas of the Resort. A service dog, under the ADA, is a dog trained to help a specific individual with a disability with services such as fetching dropped items, minimal protection work, rescue work, or pulling a wheelchair. Emotional support or other non-service animals are not permitted. All service animals are required to be checked in by resort security.
Dive is open to all Hotel guests and guests who reserve a Cabana, Daybed, Luxury Lounger or Orbital Chair for the day. Please bring your Dive Pool Pass and a valid photo ID when checking in to the pool. One pool pass is required for each guest entering the pool. Complete rules and reservation details can be found at: Harrahssocal.com/resort/swim
Coolers are not permitted at Harrah’s Resort SoCal. At Dive, only food purchased at Harrah’s Resort SoCal will be permitted. Please be sure to bring and present your receipt at Check-in.
Yes! As a Caesars Rewards member you’ll earn free Hotel stays, shopping and dining discounts, concert tickets, free play and more. Plus, the rewards you earn can be used at over 50 Caesars Entertainment properties nationwide. To sign up, swing by the Caesars Rewards Center at Harrah’s Resort SoCal or visit: Caesars.com/myrewards
There are several easy ways to find your offers and promotions. When visiting Harrah’s Resort SoCal, stop by one of our Promotional Kiosks and swipe your Caesars Rewards® card or stop by the Caesars Rewards Center to talk with a team member. You can also download the Caesars Rewards app to check your offers anywhere, anytime. Monthly promotions can also be found at HarrahsSoCal.com/gaming-promotions.
Housekeeping services are provided upon Check-out. If you require assistance during your stay, please dial 0, press the Housekeeping icon on the guest room phone or contact IVY for assistance at 760-691-2446.
Yes. Please note, when using a Debit card or Cash App card for incidental deposit funds may take longer to be redeposited into your account. Debit cards can take 10 – 15 business days and Cash App cards can take up to 30 days.
If you have a valid email address, on the day of your arrival you will receive a message with Check-in options and direction.
Click on the “Begin Check-in” link in the email and follow the steps.
Or
Go to the Caesars Rewards Mobile app to follow the Check-in process.
You will be asked to verify your identification, credit card and room information.
If everything verifies correctly, you will receive a notification or e-mail that Check-in has begun.
When your room is ready you will get a notification that Check-in is complete, and you can visit the Self Check-in Kiosk an ID to retrieve your keys.
