Holland America Line Cruise Giveaway

Frequently Asked Questions

• How do I book my complimentary cruise?

  Please call 1-844-249-9590 Mon-Fri 7:30am-5:30pm or Sat 8am-5pm PST. Please have your cruise certificate number (located on the front of your certificate), or your Casino Account Number ready when you call.

• When can I sail?

  Valid sailing dates are noted on the front of your cruise certificate.

• Do I need to sail, or can I send a friend in my place?

  Yes. While you can bring any guest you would like, this certificate cannot be gifted or transferred.

• Do I need a passport to travel?

  We strongly recommend traveling with your passport.

• Can I purchase a cabin upgrade?

  Yes, upgrades are based on availability and can be purchased at prevailing rates; based on availability.

• Can I bring additional guests?

  Yes, a third and fourth person can be added to your cabin for an additional charge; based on availability.

• What itineraries are offered with my cruise certificate offer?

  Offered itineraries are noted on the front of your cruise certificate.

• Where can I find a list of voyage dates for the itineraries listed on my cruise certificate?

  For a full list of ships and available sail dates, visit www.hollandamerica.com.

• Does Princess offer beverage packages?

  Yes, you can purchase beverage packages for bottled water, soda, coffee, certain alcoholic beverages and all-inclusive packages. For more details and pricing please ask your booking agent when you call in to book.

• Does Princess Cruises offer transportation to and from the airport?

  Princess Cruises does provide airport-to-ship transfers which can be purchased when you make your cruise booking. From the airport, you’ll be transferred to your ship or hotel. Please note: if you haven’t purchased your air travel arrangements from Princess Cruises, you must provide us with flight details prior to purchasing your transportation.

• Can I use my cruise card to get funds in the casino?

  Yes, there is no charge at the slot machines for using your cruise card to access funds. You can charge up to $3000 per day on your cruise card to play in the casino. For any transactions done at a table game, or at the cashier’s cage, there is a 3% service fee. Please see the casino staff onboard for further details.

• Do you offer casino credit lines? If so, how can I establish one?

  To apply for a line of casino credit, we ask that you complete an application at least two weeks prior to your sail date, for a minimum credit line of $2,500. Please visit https://oceanplayersclub.com/contact/ to complete our application.

• What are the health and safety guidelines on Princess Cruises ships?

  For up-to-date policies, please visit https://www.princess.com/plan/cruise-with-confidence/cruise-health/

• What Costs Are My Responsibility?

  • Taxes and Port Expenses: As a general guideline: a 7-day cruise to the Caribbean or Mexico will cost approx. $130 per person.

  • Booking Deposit: A $200 non-refundable per person deposit (applies to the first two guests only) is required at the time of booking. This amount will be converted to On Board Credit and will be visible on your stateroom folio on the first night of your cruise.

  • Gratuities: Gratuities range from $14.50 to $16.50 per person, per day, depending on your stateroom type. You can pre-pay your gratuities at time of booking, or they will automatically be added to your stateroom folio at the end of the voyage.

  • Additional Costs: Should you book a shore excursion, choose an alternate specialty dining venue, purchase alcoholic beverages, etc., you would also incur additional costs.

• Where do sailings depart from?

  Holland America Line ships depart from many ports worldwide. Our most popular embarkation ports in North America include:

  • Boston, MA
  • Fort Lauderdale, FL
  • San Diego, CA
  • Seattle, WA
  • Vancouver, B.C., CA